Account and data deletion
How to ask for your Word Loop account and the data linked to it to be deleted.
The current version of Word Loop has no button to delete your account inside the app. For now, deletion requests are taken by email.
Steps to request deletion
- Open the email. Open the email with the subject filled in or write to support@ztn-suite.com yourself. Subject:
Word Loop account deletion request. - Send it from the address linked to your account. If you signed in with Google, use the email address of that account. A guest account is not linked to an email address (see the note below).
- Identify your account. Write the sign-in method (guest or Google), the platform (Android or iOS) and your player name if you have one. The prefilled email text contains these fields.
- Wait for our reply. We answer the request by email and may ask for more information to verify the account. After verification we process the request within 30 days.
Note for guest accounts: A guest account holds no email address; it is matched by the session on your device and a random identifier on the server. That is why you should state the sign-in method, player name and platform, and why we may ask follow-up questions.
Which data is deleted?
Once the request is approved, all deletable personal data is deleted or anonymised:
- Your account record, your player name and (if you signed in with Google) the profile information we received from the sign-in provider.
- Your device records and open sessions; notification tokens, if any, are revoked and removed.
- Your profile. (There is no friends feature in the current version; if one is added, friend relationships will be part of the deleted data.)
- Your privacy preferences, your Boost inventory and the progress data linked to your account.
- Other suitable records are anonymised; for example the record of a match that other players also took part in may remain in a form that no longer identifies you.
Which data may be kept, and for how long?
If there is no record that must be kept, none of these categories is kept. The server database currently has no purchase or payment tables, so no purchase records are held; the rows below apply only if that changes or a legal requirement arises. We process a deletion request within 30 days after verifying your account and confirm the result by email. Deleted data leaves our backups within a further 30 days.
| Data | Retention |
|---|---|
| Backups | Deleted data leaves backups within a further 30 days, as backups are rotated out. |
| Purchase and financial transaction records | Where the law requires such records to be kept, they are not deleted; the period follows the applicable legal requirement and this page does not give a fixed number of days. The current version of Word Loop has no in-app purchases; if your account does have such a record, our reply will state which records are kept and for how long. |
| Records required by law or for security | Kept only as far as the law requires and only for as long as needed; not used for any other purpose. |
| Anonymised records | Records with identity removed are no longer personal data and may be kept. |
Good to know
- Uninstalling the app does not delete your server-side account; to delete server data you need to send the request above.
- Data stored on your device (theme, language, tutorial and solo game records) is removed when you uninstall the app or clear its data.
- We cannot bring back the progress of a deleted account.
For more, read the privacy policy or write to support@ztn-suite.com.